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Terms of Service

Last updated: March 5, 2026

1. Acceptance of Terms

By accessing or using GILD ("the Platform"), operated by GILD Inc. ("GILD," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform. These Terms constitute a legally binding agreement between you and GILD. We may update these Terms at any time; continued use after changes constitutes acceptance.

2. Description of Service

GILD is a premium booking, client management, and commerce platform designed for independent hair stylists. The Platform enables stylists ("Sellers" or "Stylists") to manage appointments, client relationships, services, availability, payments, and an online product storefront. Clients ("Buyers") can discover stylists, book appointments, purchase products, and manage their booking history.

GILD acts solely as a technology platform and marketplace facilitator. GILD is not a party to transactions between Sellers and Buyers. GILD does not manufacture, warehouse, inspect, endorse, or guarantee any products listed on the Platform, whether from the GILD catalog or uploaded by Sellers.

3. User Accounts & Responsibilities

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to: (a) share your account credentials; (b) use the Platform for any unlawful purpose; (c) interfere with or disrupt the Platform; (d) attempt to gain unauthorized access to any systems or networks; (e) impersonate any person or entity; (f) use the Platform to sell prohibited items; or (g) engage in any activity that violates applicable laws, regulations, or third-party rights.

4. Booking & Cancellation Policies

Bookings made through the Platform are agreements between the Stylist and Client. Each Stylist may set their own cancellation policy, including notice periods and cancellation fees.

GILD facilitates these bookings but is not a party to the service agreement between Stylist and Client. Disputes regarding services should be resolved directly between the parties. GILD may, at its discretion, assist in mediation but is under no obligation to do so.

5. Payment Terms

Payments are processed securely through Stripe Connect and other third-party payment processors. By using the Platform's payment features, you also agree to the applicable payment processor's terms of service, including Stripe's Terms of Service.

Stylists are responsible for setting their own pricing for services and products. GILD may charge platform fees, transaction fees, and/or subscription fees as disclosed at the time of transaction or in your subscription agreement.

Refunds for products are subject to each Seller's return policy. GILD does not process refunds on behalf of Sellers unless required by law. Chargebacks, disputes, and fraudulent transactions may result in account suspension or termination.

6. Marketplace & Product Sales

The Platform enables Sellers to offer products for sale through their personalized storefronts. Products may include items from the GILD catalog ("Catalog Products") and items uploaded by Sellers ("Custom Products").

6.1 Platform Role

GILD is a marketplace facilitator and technology provider. GILD does not take title to, possess, manufacture, inspect, endorse, or guarantee any products listed on the Platform. All product sales are transactions between the Seller and Buyer. GILD's role is limited to providing the technology infrastructure that enables these transactions.

6.2 Product Disclaimers

ALL PRODUCTS SOLD THROUGH THE PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE." GILD MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY PRODUCTS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SAFETY, QUALITY, ACCURACY OF PRODUCT DESCRIPTIONS, OR NON-INFRINGEMENT. GILD DOES NOT WARRANT THAT PRODUCTS WILL MEET YOUR EXPECTATIONS OR THAT PRODUCT DESCRIPTIONS ARE ACCURATE, COMPLETE, OR ERROR-FREE.

6.3 Buyer Acknowledgment

By purchasing products through the Platform, Buyers acknowledge that: (a) they are purchasing from the Seller, not from GILD; (b) GILD is not responsible for product quality, safety, legality, or accuracy of listings; (c) any claims regarding products must be directed to the Seller; (d) they should perform their own due diligence regarding product suitability, allergies, and contraindications; and (e) professional hair care products may contain chemicals that can cause adverse reactions if misused.

6.4 Hair & Beauty Product Warning

Products sold through the Platform may include professional-grade hair care products containing chemical compounds. Users should:

  • Always perform a patch test before using new products
  • Read all product labels and ingredient lists carefully
  • Follow manufacturer instructions for use
  • Consult a healthcare professional if you have allergies, sensitivities, or skin conditions
  • Keep products out of reach of children
  • Discontinue use immediately if irritation occurs

GILD assumes no liability for allergic reactions, skin irritation, hair damage, or any adverse effects resulting from the use of any products purchased through the Platform.

7. Seller Agreement & Obligations

By listing products for sale on the Platform (whether Catalog Products or Custom Products), you agree to the following Seller obligations:

7.1 Seller Representations & Warranties

As a Seller, you represent and warrant that:

  • All products you list are legal to sell in your jurisdiction and the jurisdiction of the Buyer
  • All product descriptions, images, and claims are accurate, truthful, and not misleading
  • Products comply with all applicable federal, state, and local laws, including FDA regulations for cosmetics and personal care products
  • Products do not infringe on any third-party intellectual property rights (trademarks, copyrights, patents)
  • You have all necessary licenses, permits, and authorizations to sell the products
  • Products are safe for their intended use when used as directed
  • You will comply with all product labeling and disclosure requirements
  • Custom Products you upload are genuine, properly sourced, and not counterfeit

7.2 Prohibited Products

Sellers may not list the following on the Platform:

  • Counterfeit, stolen, or unauthorized products
  • Products containing controlled substances or illegal ingredients
  • Products banned or recalled by the FDA, CPSC, or any regulatory agency
  • Products making unsubstantiated medical or health claims
  • Products intended for use by children without appropriate safety certifications
  • Weapons, drugs, tobacco, alcohol, or any non-beauty/personal care items
  • Products that violate any intellectual property rights
  • Expired products or products past their shelf life
  • Products containing ingredients banned in the destination country
  • Any product that GILD, in its sole discretion, deems inappropriate for the Platform

7.3 Seller Liability & Indemnification

Sellers assume full and sole responsibility for all products they list and sell through the Platform. This includes responsibility for product quality, safety, compliance, fulfillment, returns, refunds, and any claims arising from the sale or use of their products.

Sellers agree to indemnify, defend, and hold harmless GILD, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) the products they sell; (b) any breach of their representations and warranties; (c) any violation of applicable laws; (d) any personal injury, property damage, or other harm caused by their products; or (e) any intellectual property infringement claims.

7.4 Custom Products — Additional Obligations

Sellers who upload Custom Products have additional obligations:

  • Custom Products are subject to review and may be removed at GILD's sole discretion
  • Sellers must provide accurate product images that they own or have rights to use
  • Sellers must not upload images that are misleading, deceptive, or infringe on third-party rights
  • Custom Products initially enter a "pending review" state and may be approved, rejected, or flagged by GILD
  • GILD reserves the right to remove any Custom Product at any time without notice
  • Sellers are solely responsible for the safety, quality, and legality of Custom Products
  • GILD does not inspect, test, verify, or endorse any Custom Products

7.5 Tax Obligations

Sellers are responsible for determining and fulfilling their own tax obligations, including income tax, sales tax, and any other applicable taxes. GILD may collect and remit marketplace sales tax where required by law as a marketplace facilitator. Sellers are responsible for maintaining accurate tax records.

8. Content Moderation & Enforcement

GILD reserves the right to review, moderate, and remove any content or product listing that violates these Terms. GILD may, at its sole discretion:

  • Remove product listings that appear to violate these Terms or applicable laws
  • Suspend or terminate accounts engaged in prohibited activities
  • Report suspected illegal activity to appropriate authorities
  • Withhold payments pending investigation of suspected violations
  • Require additional documentation or verification from Sellers

While GILD endeavors to maintain a safe marketplace, GILD does not guarantee that all products listed on the Platform are legal, safe, or accurately described. Users are responsible for their own due diligence.

9. Intellectual Property

The GILD name, logo, design, software, and all associated content are the intellectual property of GILD and its licensors. You may not reproduce, modify, distribute, or create derivative works from any Platform content without prior written consent. Any unauthorized use may violate copyright, trademark, and other applicable laws.

10. User Content

You retain ownership of content you submit to the Platform, including portfolio photos, product images, profile information, and reviews. By posting content, you grant GILD a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute such content in connection with the Platform and its promotion.

You represent that you have the right to post any content you submit and that it does not violate any third-party rights, applicable laws, or these Terms. GILD may remove any content that violates these Terms or that GILD determines, in its sole discretion, to be objectionable.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GILD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
  • ANY PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM PRODUCTS PURCHASED THROUGH THE PLATFORM
  • ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION
  • ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM
  • ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH THE PLATFORM
  • ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT

IN NO EVENT SHALL GILD'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO GILD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless GILD, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of a third party; (d) any products you sell through the Platform; or (e) any content you submit to the Platform.

13. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14. Termination

GILD reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to: violation of these Terms, suspected fraud, selling prohibited items, or any activity that GILD deems harmful to the Platform or its users.

Upon termination: (a) your right to use the Platform will immediately cease; (b) any pending transactions may be cancelled; (c) GILD may retain your data as required by law or for legitimate business purposes; (d) you remain liable for all obligations incurred prior to termination, including any indemnification obligations. You may delete your account at any time through your account settings.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and GILD regarding your use of the Platform and supersede all prior agreements, representations, and understandings.

18. Contact Information

For questions about these Terms of Service, please contact us at legal@gild.app.